Manager - Guest Relations
- Guest Relations
- Gurugram
- 5 Yrs
At HaritasH Mobility, we are redefining mobility by engineering a circular economy ecosystem built on efficiency, sustainability, and customer focus. Guided by transparency, trust, and meaningful engagement, we create smarter, eco-aligned mobility solutions that deliver exceptional experiences to every guest.
What do we do?
We offer an integrated suite of mobility services across the complete vehicle lifecycle—including new car sales, rentals, certified pre-owned vehicles, and authorized end-of-life scrapping. Each offering is designed to provide a seamless, convenient, and customer-first experience.
Job Description:
Haritash Group is looking for a Manager- Guest Relations to achieve targets and deliver premium customer experiences.
Key Responsibilities:
Strong communication and interpersonal skills.
CRM software proficiency for database updates and tracking.
Ability to personalize customer engagement.
Customer service orientation and hospitality mindset.
Organizational skills to coordinate delivery timelines.
Analytical skills to gather and interpret customer feedback.
Multichannel enquiry handling (tele-in, web, email).
Prompt and professional response capabilities.
Coordination and delegation skills within sales teams.
Understanding of CEM and audit processes.
Attention to detail in maintaining accurate records.
Required Skills & Qualifications:
Bachelor`s degree in Business, Marketing, or related field.
5+ years of experience in customer relationship management.
Strong interpersonal and communication skills.
Proficiency in CRM tools and data analysis.
Customer-centric mindset with problem-solving abilities.