Manager - Guest Relations
- Guest Relations
- Gurugram
- 5 Yrs
Who we are?
Haritash Mobility is an authorized dealership for leading automobile brands, with a focus on electric vehicles and luxury cars. And a set up to recycle the end-of-life vehicles.
What do we do?
Haritash Mobility deliver premium mobility solutions with EVs, luxury cars, and sustainable vehicle recycling.
Job Description
Haritash Group is looking for a Manager- Guest Relations
to achieve targets and deliver premium customer experiences.
Key Responsibilities:
·
Strong communication
and interpersonal skills
·
CRM software
proficiency for database updates and tracking
·
Ability to
personalize customer engagement (greetings, invitations, updates)
·
Customer service
orientation and hospitality mindset
·
Organizational skills
to coordinate delivery timelines and handover ceremonies
·
Analytical skills to
gather and interpret customer feedback
·
Email etiquette and
familiarity with brand communication guidelines
·
Multichannel enquiry
handling (tele-in, web, email)
·
Prompt and
professional response capabilities
·
Coordination and
delegation skills within sales teams
·
Understanding of CEM
and audit processes
·
Ability to track and
report PSF calls and complaint resolution metrics
·
Attention to detail
in maintaining accurate records
Required Skills & Qualifications:
·
Bachelor`s degree in
Business, Marketing, or related field
·
5+ years of
experience in automotive sales or customer relationship management.
·
Strong interpersonal
and communication skills.
·
Proficiency in CRM
tools and data analysis.
·
Customer-centric
mindset with problem-solving abilities.